Peerless know that quality of product and service need to be at the heart of everything we produce. In the last few years Peerless has invested heavily in both staff and equipment to ensure that the quality of the products we supply are at their highest ever level. Peerless is currently accredited to BS EN ISO 9001:2008 and has been since 2010.
Fully committed to providing its customers with levels of manufacturing excellence, customer service and value that consistently exceeds expectations, the company supports a policy of internal training in order to develop the skills and competencies of its staff. Internal and external audits enable Peerless to continually monitor and improve all aspects of the business.
This philosophy of continuous improvement is implemented through a management system which is process based and compliant with the requirements of the International Quality Standard BS EN ISO 9001:2008. Adoption of this system ensures that quality is systematically implemented into all aspects of our business.
Peerless recognise the importance of both internal and external communication in order to ensure that needs – expectations and requirements are fully understood. The company seeks to obtain objective customer feedback in order to better evaluate its own performance, and to ensure that its programme of continuous improvement adds value and enhances business operations.
A copy of the Peerless Quality Manual is available by request to our clients. For more information on any quality matters, please contact Rita Rue, Peerless Quality and Safety, Health & Environmental Manager at [email protected] or on 0845 519 9079.